成都親睦家臻熙體檢：平凡崗位中的用心，只為您的健康
這天成都親睦家臻熙客服人員熙妹兒，收到客戶(hù)發(fā)來(lái)的紅包，這可得了。到底是怎么回事呢？
經(jīng)過(guò)了解，原來(lái)是客戶(hù)發(fā)自?xún)?nèi)心的感謝?？蛻?hù)體檢后收到重大陽(yáng)性提示，到三甲醫(yī)院進(jìn)行CT復(fù)查，影像學(xué)提示為肝上血管瘤，暫時(shí)不需要進(jìn)行處理。在臻熙體檢前，客戶(hù)曾到某醫(yī)院做過(guò)體檢，診斷報(bào)告提示為“脂肪肝”，實(shí)際已經(jīng)有血管瘤病灶，臻熙的重大陽(yáng)性報(bào)告提示跟蹤為客戶(hù)提供了準(zhǔn)確的就診思路。
成都親睦家臻熙讓你更加放心
1.重大陽(yáng)性 立即跟蹤
健康體檢過(guò)程中，體檢客戶(hù)“重要異常結(jié)果”被稱(chēng)為重大陽(yáng)性檢出，客戶(hù)陽(yáng)性結(jié)果的檢出不僅考驗(yàn)著醫(yī)護(hù)人員的專(zhuān)業(yè)素養(yǎng)，也考驗(yàn)著體檢機(jī)構(gòu)解決問(wèn)題的渠道和能力。
一旦接到科室重大陽(yáng)性檢出的報(bào)告，我們要做的第一件事便是找到體檢客戶(hù)，調(diào)取客戶(hù)全部體檢信息，組織開(kāi)展院內(nèi)會(huì)診，確保重大陽(yáng)性結(jié)果的準(zhǔn)確性。
面對(duì)陽(yáng)性指標(biāo)，此時(shí)客戶(hù)最需要的就是如何及時(shí)有效地進(jìn)行就診，少走就醫(yī)彎路，臻熙體檢中心會(huì)為客戶(hù)進(jìn)一步提供精準(zhǔn)的就醫(yī)指導(dǎo)，包括就醫(yī)寶等一站式配套服務(wù)。
2.健康無(wú)小事 多次復(fù)核
同一個(gè)客戶(hù)，同一部位要做到超聲與影像診斷互補(bǔ)，甚至對(duì)比其檢驗(yàn)報(bào)告，基礎(chǔ)篩查，尤其是有重大病史的，各個(gè)科室檢查時(shí)一定要圈出重點(diǎn)，互查復(fù)核。這樣做一方面可以減少醫(yī)生人為因素導(dǎo)致的結(jié)果錯(cuò)誤；另一方面，醫(yī)學(xué)本身就具有不確定性，影像誤差很難避免，但通過(guò)交叉印證，互相比對(duì)，就能大幅提高準(zhǔn)確率。一旦發(fā)現(xiàn)異常，必須要追蹤到底，對(duì)來(lái)臻熙的每一位客戶(hù)來(lái)說(shuō)，健康無(wú)小事，哪怕是微小的情況也不能放過(guò)。
3.心系客戶(hù) 力求更好
與其說(shuō)臻熙是“體檢中心”不如說(shuō)是提供健康的大家庭，明亮的大廳，就像我們溫馨的家的客廳，客戶(hù)常說(shuō)，跟醫(yī)院。在上圖微信中，可以看出來(lái)，我們真正的把客戶(hù)當(dāng)成了朋友，積極的為客戶(hù)創(chuàng)造最好的環(huán)境，也極力維護(hù)好客戶(hù)的需求。
當(dāng)然，我們會(huì)遇到客戶(hù)投訴，但是始終認(rèn)為，客戶(hù)至上，出現(xiàn)任何問(wèn)題都立即找自身問(wèn)題。一旦建立了“客戶(hù)至上”的服務(wù)意識(shí)，擺正了雙方位置，哪怕有客戶(hù)投訴，也可以大事化小，小事化了。
這只是成都親睦家臻熙體檢中心眾多人物的縮影，每個(gè)崗位，每天都在上演平凡的事情，沒(méi)有驚心動(dòng)魄的事件，但有的是為您付出的心！
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