成都親睦家臻熙體檢：平凡崗位中的用心，只為您的健康
這天成都親睦家臻熙客服人員熙妹兒，收到客戶發(fā)來的紅包，這可得了。到底是怎么回事呢？
經(jīng)過了解，原來是客戶發(fā)自內(nèi)心的感謝。客戶體檢后收到重大陽性提示，到三甲醫(yī)院進行CT復(fù)查，影像學(xué)提示為肝上血管瘤，暫時不需要進行處理。在臻熙體檢前，客戶曾到某醫(yī)院做過體檢，診斷報告提示為“脂肪肝”，實際已經(jīng)有血管瘤病灶，臻熙的重大陽性報告提示跟蹤為客戶提供了準確的就診思路。
成都親睦家臻熙讓你更加放心
1.重大陽性 立即跟蹤
健康體檢過程中，體檢客戶“重要異常結(jié)果”被稱為重大陽性檢出，客戶陽性結(jié)果的檢出不僅考驗著醫(yī)護人員的專業(yè)素養(yǎng)，也考驗著體檢機構(gòu)解決問題的渠道和能力。
一旦接到科室重大陽性檢出的報告，我們要做的第一件事便是找到體檢客戶，調(diào)取客戶全部體檢信息，組織開展院內(nèi)會診，確保重大陽性結(jié)果的準確性。
面對陽性指標，此時客戶最需要的就是如何及時有效地進行就診，少走就醫(yī)彎路，臻熙體檢中心會為客戶進一步提供精準的就醫(yī)指導(dǎo)，包括就醫(yī)寶等一站式配套服務(wù)。
2.健康無小事 多次復(fù)核
同一個客戶，同一部位要做到超聲與影像診斷互補，甚至對比其檢驗報告，基礎(chǔ)篩查，尤其是有重大病史的，各個科室檢查時一定要圈出重點，互查復(fù)核。這樣做一方面可以減少醫(yī)生人為因素導(dǎo)致的結(jié)果錯誤；另一方面，醫(yī)學(xué)本身就具有不確定性，影像誤差很難避免，但通過交叉印證，互相比對，就能大幅提高準確率。一旦發(fā)現(xiàn)異常，必須要追蹤到底，對來臻熙的每一位客戶來說，健康無小事，哪怕是微小的情況也不能放過。
3.心系客戶 力求更好
與其說臻熙是“體檢中心”不如說是提供健康的大家庭，明亮的大廳，就像我們溫馨的家的客廳，客戶常說，跟醫(yī)院。在上圖微信中，可以看出來，我們真正的把客戶當成了朋友，積極的為客戶創(chuàng)造最好的環(huán)境，也極力維護好客戶的需求。
當然，我們會遇到客戶投訴，但是始終認為，客戶至上，出現(xiàn)任何問題都立即找自身問題。一旦建立了“客戶至上”的服務(wù)意識，擺正了雙方位置，哪怕有客戶投訴，也可以大事化小，小事化了。
這只是成都親睦家臻熙體檢中心眾多人物的縮影，每個崗位，每天都在上演平凡的事情，沒有驚心動魄的事件，但有的是為您付出的心！
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